Floom Reviews

I ordered the flowers the day before with delivery the next day. The order was marked as being in the hands of the flower store the whole time.
The customer service is insignificant and useless.
It was not delivered and they were not able to fix it.
Very bad

Extremely disappointed in Floom. Having used them twice successfully, on this occasion my order was not delivered, I received no notifications whatsoever, I left three voice messages and three emails, but had no response. Finally received an auto-notification that the order had been refunded with no explanation or apology whatsoever. Extremely ironic that it says "we're here whenever you need us" on their website.

Terrible experience. I placed my order on Saturday to be delivered on Sunday with an extra charge. It’s not only the fact flowers wasn’t delivered on Sunday but they delivered it ONLY on Tuesday!!!!!

Great service numerous times. I've been a customer for quite a few years — they've delivered quality bouquets on time every time (including same-day order). Not cheap, but worth it.

Awful company. Flowers were dying on receipt. Then they send you round in circles trying to get a refund. BUY ELSEWHERE

Tiniest bunch of flowers for £50, not delivered as requested. Given the competition out there, you’ll get much better value with several other flower delivery companies. I advise you to shop around.

I wish I had read these reviews 😩 I ordered on behalf of my dad for my mum and the bouquet arrived ok but wilted within 24 hours. My mum is great at gardening so knows how to look after flowers but they still died within 2 days. I was told that she had put them in a vase that was too small!? For £70 it’s just not acceptable. I was offered 15% back and a future discount code but I’ll sadly never order again. So sad for my dad, I feel so responsible I’ll be paying him back myself as I chose this site 🤦🏼‍♀️ Would absolutely not recommend

I really wish I had read these reviews before making my purchase.

I ordered a large bouquet for my sisters 50th birthday but the flowers never arrived. My family and I pooled resources so they too have been let down and my sister did not receive anything on her special day.

No answer from customer services despite numerous attempts to make contact. Finally received a brief email offering a refund and 15% off a future order. Such an insult!!

AVOID AVOID AVOID

Flowers never came. Ordered two days in advance. Zero customer service. No answer. Avoid!

These guys add zero value - nothing but stress. You are far better off ordering directly from a florist.